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CF Training provides tailored debt collection training courses for your team and expert advice on every aspect of debt management. To learn more, get in touch with us.

In-House Tailored Training

CFT offers 3 different levels within its bespoke training service to ensure there is a suitable package for every organisation’s budget and individual training requirements.

Gold Silver Bronze
Comprehensive training needs analysis Included Included Included
In depth evaluation of live calls Included Included Included
Development of a bespoke training workshop Included Included Included
Delivery in-house at your premises Included Included Included
Course prizes Included Included Included
Anonymous delegate feedback Included Included Included
Copy course material for each delegate Included Included Included
Full day site visit to observe your team at work and understand your unique culture, policies and procedures Included Included
Fully indexed colour handout with detailed section on how to deal with specific reasons and excuses not to pay Included
Certificate of course completion for each delegate Included
Write up of all issues which evolve Included

Read more about our in-house training

Latest Articles

  1. Is Fairness now Niceness?

    09 Aug 2010

    Is treating customers fairly the same as keeping them happy, or has the pendulum swung too far?

  2. Dealing with Difficult Debtors

    06 Apr 2009

    To collect from consumers successfully you must retain control of the conversation, no matter what the attitude of the debtor or how they behave in return.

  3. How Financial Difficulty Has Changed Over Time

    23 Jul 2008

    What is the definition of financial hardship in the UK today, and how can creditors decide if it is genuine, or merely a lifestyle choice?

  4. How Reliable Is Debt Advice?

    08 May 2008

    With the market for debt advice booming, should debtors turn to debt management companies, and how can creditors be sure consumers are receiving the best advice?

  5. How To Find The Best Training

    09 Jan 2008

    Once you have decided to invest in training your collections team, what should you look for in a potential provider, and how can you ensure the lessons carry over to your day-to-day work?

Visit our article archives

What Our Clients Say

The Cooperative Bank
The Cooperative Bank

I was curious about Chris Firat Training having heard many endorsements from other collection managers across the industry. After an initial meeting with Chris it was clear that she had a passion for debt recovery rather than an enthusiastic sales pitch which I have encountered through other training providers. Chris was appointed to perform a one-day bespoke workshop for all collectors within the department and this was conducted over a two-month period. I was particularly impressed with Chris\' flexibility as she was more than happy to work in to the evenings to accommodate shift workers and would adjust the course for collectors who managed different products. Chris\' style as a trainer was one that the collectors had not encountered before, as previous trainers had been quite staid and rigid, however, they found Chris to be innovative and engaging. The feedback from the attendees has been remarkable with collectors actually sending me messages of thanks for scheduling them on the course, which is something I have never received before. The fact that Chris is an experienced collector is one of the reasons why she gained credibility and buy-in from the attendees. As they had collected in a particular style for many years, I knew that the collectors would find it difficult to adapt to a whole new approach and this has been the case for a few. However, Chris has worked with the Team Managers and I to ensure that her techniques are taken on board and has revisited the site to perform follow-up coaching and assessments. We are already starting to see the impact of Chris\' training through results as well as from individual feedback, and many collectors have managed to adapt quickly and are performing at a much higher level. I hope to continue to employ Chris as a trainer in the future and have her regularly revisit us to reinforce the training given and help shape and mould new recruits.

About Us

Chris Firat Training provides tailored debt collection training courses for all those involved in credit control and the formulation of debt collection strategy. Our wide-ranging list of training clients includes Alliance and Leicester, Capital One, the Cooperative Bank, the Nationwide Building Society, Cabot Financial (Europe) Limited, The Student Loans Company and a FTSE 100 American Investment Bank.

Read more testimonials from our extensive client list