CF Training provides tailored debt collection training courses for your team and expert advice on every aspect of debt management. To learn more, get in touch with us.

Public Courses

CFT launched its suite of public seminars in 2007 and these are now run throughout the year (with the exception of the summer season) in:

  • Milton Keynes
  • Birmingham (NEW LOCATION FOR 2009!)
  • Manchester
  • Glasgow

Topics of discussion include:

CFT's Public Training Timetable for October to December 2009 will be published at the end of August 2009.

CFT prides itself on attracting a large variety of companies to its interactive training days from both the public and the private sector, including delegates from:

Abbey National PLC, Arc (Europe) Limited, Banque PSA, Barclaycard, BCW Group PLC, Bolsover District Council, Cabot Financial (Europe) Limited, Capital One Bank, CapQuest Debt Recovery Limited, Capstone Mortgage Services Limited, Caterpillar Financial Services UK Limited, CCI Legal Services Limited, Clarity Credit Management Solutions Limited, Consumer Credit Association, Corporate Financial Services Limited, Craven District Council, Direct Legal and Collections, Eccles Finance Limited, Equidebt Limited, First Revenue Assurance UK Limited, GE Money, George Walker and Company, Halifax plc, Hitachi Capital Credit Management Limited, Hutchinson 3G UK Limited, IDS Collections, Improved Financial Solutions Limited, Incasso LLP, Intrum Justitia Limited, JB Debt Recovery, Kensington Mortgages, Lancaster City Council, Lawcross Finance Company Limited, Legal Recoveries & Collections Limited, Lloyds TSB, Mackenzie Hall Limited, Marlin Financial Services Limited, Marsh Finance Limited, Marston Group plc, MBNA Europe Bank Limited, National Australia Group, NCO Europe Limited, Norwich & Peterborough Building Society, Nottingham Building Society, Red2Black Collections Limited, Robinson Way & Co. Limited, Rossendales Collect Limited, ScotCall Limited, Shergroup, Student Loans Company Limited, Tameside MBC, The Lewis Group Limited, The Largo Group, The Money Shop, UCB Home Loans Limited, Wellingborough Borough Council, Welwyn Hatfield District Council, Worthing Borough Council

Find out More about CFT's Public Courses

In-House Tailored Training

CFT offers 3 different levels within its bespoke training service to ensure there is a suitable package for every organisation’s budget and individual training requirements.

Gold Silver Bronze
Comprehensive training needs analysis Included Included Included
In depth evaluation of live calls Included Included Included
Development of a bespoke training workshop Included Included Included
Delivery in-house at your premises Included Included Included
Course prizes Included Included Included
Anonymous delegate feedback Included Included Included
Copy course material for each delegate Included Included Included
Full day site visit to observe your team at work and understand your unique culture, policies and procedures Included Included
Fully indexed colour handout with detailed section on how to deal with specific reasons and excuses not to pay Included
Re-recording of 'live' calls by CFT staff for use within the training workshop as a powerful alternative to traditional role play Included
Certificate of course completion for each delegate Included
Write up of all issues which evolve Included

Read more about our in-house training

Latest Articles

  1. Dealing with Difficult Debtors

    05 Apr 2009

    To collect from consumers successfully you must retain control of the conversation, no matter what the attitude of the debtor or how they behave in return.

  2. How Financial Difficulty Has Changed Over Time

    23 Jul 2008

    What is the definition of financial hardship in the UK today, and how can creditors decide if it is genuine, or merely a lifestyle choice?

  3. How Reliable Is Debt Advice?

    08 May 2008

    With the market for debt advice booming, should debtors turn to debt management companies, and how can creditors be sure consumers are receiving the best advice?

  4. How To Find The Best Training

    09 Jan 2008

    Once you have decided to invest in training your collections team, what should you look for in a potential provider, and how can you ensure the lessons carry over to your day-to-day work?

  5. The Customer, The Collector And The Debt Management Company

    05 Jun 2007

    The relationship between debt management companies, collectors and debtors can be delicate, but government guidance notes are there to help things run smoothly.

Visit our article archives

What Our Clients Say

Swift
Swift

My collections team are very experienced, competent at what they do, and knowledgeable about the systems and regulatory framework in which they are required at work. However, in view of Swift's sub prime customer base, we wanted to find a training provider who could deliver a course on telephone training to ensure our borrowers continued to be treated fairly and professionally, but at the same time provide a fresh look at skills that could be used to handle difficult borrowers and to maintain control of the conversation.

We chose to work with Chris Firat Training, in view of their ability to develop a training course tailored specifically to the needs of our business and the experience of our existing staff. The debt collection experience of the trainer engaged the delegates and ensured that they all contributed positively to the session from the start, and came back from the training enthusiastic and ready to try out different tactics and techniques on their debt collection calls. The impact of this training has been extremely positive for Swift, and we are now considering a follow-up training session to build further on the success of the initial one day course.

About Us

Chris Firat Training provides tailored debt collection training courses for all those involved in credit control and the formulation of debt collection strategy. Our wide-ranging list of training clients includes Alliance and Leicester, Capital One, the Cooperative Bank, the Nationwide Building Society, Cabot Financial (Europe) Limited, The Student Loans Company and a FTSE 100 American Investment Bank.

Read more testimonials from our extensive client list