Public Courses
CFT launched its suite of public seminars in 2007 and these are now run throughout the year (excluding the summer season) in:
- Milton Keynes
- Manchester
- Glasgow
Topics of discussion include:
- Debt Collection Compliance
- Effective Supervision in Debt Collection
- Financial Difficulties and the Role of Third Parties
- Telephone Debt Collection Tactics for Councils
CFT's Public Training Timetable for Autumn 2008 will be published here shortly.
CFT prides itself on attracting a large variety of companies to its interactive training days from both the public and the private sector, including delegates from:
Abbey National PLC, Arc (Europe) Limited, Banque PSA, BCW Group PLC, Bolsover District Council, Cabot Financial (Europe) Limited, Capital One Bank, CapQuest Debt Recovery Limited, Capstone Mortgage Services Limited, CCI Legal Services Limited, Consumer Credit Association, Craven District Council, Direct Legal and Collections, Eccles Finance Limited, Equidebt Limited, First Revenue Assurance UK Limited, GE Money, George Walker and Company, Hutchinson 3G UK Limited, IDS Collections, Improved Financial Solutions Limited, Intrum Justitia Limited, JB Debt Recovery, Lawcross Finance Company Limited, Mackenzie Hall Limited, National Australia Bank, NCO Europe Limited, Nottingham Building Society, Red2Black Collections Limited, Robinson Way & Co. Limited, Rossendales Limited, ScotCall Limited, Shergroup, Student Loans Company Limited, Tameside MBC, The Largo Group, The Money Shop, UCB Home Loans Limited, Wellingborough Borough Council, Welwyn Hatfield District Council
In-House Tailored Training
CFT offers 3 different levels within its bespoke training service to ensure there is a suitable package for every organisation’s budget and individual training requirements.
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Bronze ![]() |
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| Comprehensive training needs analysis | ![]() |
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| In depth evaluation of live calls | ![]() |
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| Development of a bespoke training workshop | ![]() |
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| Delivery in-house at your premises | ![]() |
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| Course prizes | ![]() |
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| Anonymous delegate feedback | ![]() |
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| Copy course material for each delegate | ![]() |
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| Full day site visit to observe your team at work and understand your unique culture, policies and procedures | ![]() |
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| Fully indexed colour handout with detailed section on how to deal with specific reasons and excuses not to pay | ![]() |
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| Certificate of course completion for each delegate | ![]() |
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| Write up of all issues which evolve | ![]() |
Latest Articles
-
How Reliable Is Debt Advice?
8 May 2008
With the market for debt advice booming, should debtors turn to debt management companies, and how can creditors be sure consumers are receiving the best advice?
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How To Find The Best Training
9 January 2008
Once you have decided to invest in training your collections team, what should you look for in a potential provider, and how can you ensure the lessons carry over to your day-to-day work?
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The Customer, The Collector And The Debt Management Company
5 June 2007
The relationship between debt management companies, collectors and debtors can be delicate, but government guidance notes are there to help things run smoothly.





