DIRECTOR OF TRAINING
Chris Firat MICM is a Director of Chris Firat Training Limited (company no. 7725254) and has more than 25 years experience in the consumer finance industry.
For the majority of her career, she worked as a debt collector, operating on a commission only basis, collecting on mortgages, personal loans, hire purchase accounts, credit cards, overdrafts, catalogue debts and council tax arrears.
She is now Director of Training at CFT, and provides tailored collection courses to a variety of lenders, third party processors, solicitors and debt collection agencies. She is a regular trainer for the Consumer Credit Trade Association, is on the Tutorial Panel for the Diploma Course for the Debt Collecting Industry, run by the CSA and City and Guilds, and is a Member of the Institute of Credit Management.
Emma Vigrass has worked in the utilities and consumer credit industry for over 8 years, specialising in the area of debt collection. Directly prior to joining CFT in February 2011, Emma built a high class reputation within the Mortgage Arrears Department at Britannia (part of the Cooperative Financial Services) as both a successful debt collector and Team Coach.
Key responsibilities included the development and review of training material to ensure 100% adherence to all compliance, regulatory and business requirements, and fair and appropriate techniques for the efficient and effective collection of outstanding mortgage debt.
In addition, Emma gained an in-depth understanding of the many different and difficult scenarios customers have to face which may affect their ability to pay, and the need for both customer and creditor to work together towards reaching a positive and realistic outcome.
As a Training Manager with CFT, Emma is responsible for the development of proprietary training material, the delivery of courses nationwide, the embedding of training techniques, and the coaching of collections staff to ensure individuals reach their full potential in as quick a time as possible.
TRAINING SUPPORT MANAGER
Claire Rogers has worked in the debt collection industry for more than 13 years as a collector, Campaign Manager and CIPD qualified Trainer.
Directly prior to joining CFT in August 2007, Claire enjoyed a successful career at leading debt collection agency, Robinson Way & Company Limited, and has written and delivered a range of successful training courses associated with the key issues of debt collection. These include gradated learning modules relating to Legislative Awareness, Negotiation, Objection Handling, and Improving Individual Collection Performance.
Working in project and campaign management has given Claire an in-depth knowledge of the different aspects of successful debt collection, including lettering, process flows, power diallers and the imperative need for well trained operatives.
As a Training Support Manager with CFT, Claire is responsible for the development of proprietary training material, and the development of new and existing client relationships throughout the UK.