Compliance In Consumer Debt Collection

What You'll Learn

It has never been easier for a customer and/or their appointed representatives to complain about a debt collector's behaviour. Don't take the risk…

Comments from previous attendees:

"Really pleased I attended. I found Chris Firat a very good trainer who made the subject interesting with real life case examples. I would happily use CF Training again and will be feeding this back to Tessera."

Rebecca Harrison, Senior HR and Risk Management Officer, Tessera Credit Services Limited– November 2009

"The style and presentation was highly dynamic and fused with energy. The course was excellently run and highly informative."

Emma Wood, Compliance and Collections Training Manager, NCO Europe– October 2008

Core course elements:

  1. Unfair Debt Collection Practices: Avoid damaging publicity, non-renewal and loss of licence. Practical advice given on translating the Office of Fair Trading guidance note into workable practices. Consider the likely changes to the Note when it is reviewed at the end of 2009. Understand the detail and significance of the OFT's recent requirements imposed in respect of: Sensitive cases, tracing tactics, liaison with the free advice sector and other third party representatives, handling of disputed debts, referral to bankruptcy and other legal action
  2. Investigations into Complaints against Debt Collectors and Debt Collection Agencies: Understand the forms used by advisers and 3rd party organisations who wish to submit complaints to the Office of Fair Trading about debt collection behaviour. Discuss real-life scenarios and listen to real-life calls which illustrate inadvertent breaches of legislation.
  3. I Want a Copy of my Signed Agreement!: Is your organisation able to provide this information and are you aware of the potential consequences of failing to provide? Is a copy of the executed agreement the same as a true copy or a re-constituted copy? How strong is the argument that a debt buyer 'inherits' the rights of the original creditor but not the duties? Join the debate!"
  4. Statute Barred Debt: The Limitation Act has existed since 1980 but many organisations still interpret this piece of legislation in a variety of ways. Ensure your organisation's interpretation is fully compliant in relation to debt collection.
  5. Unacceptable Use of Automated Diallers: A practical guide to OFCOM regulations. Avoid damaging publicity and a hefty fine. Understand the detail and significance of OFCOM's penalty and enforcement notices recently issued to companies deemed in breach of the rules on "persistent misuse of an electronic communications network."