Public Courses
CFT launched its suite of public seminars in 2007 and these are now run throughout the year (with the exception of the summer season) in:
- Milton Keynes
- Barnsley and Manchester
- Glasgow
Topics of discussion include:
- Compliance in Consumer Debt Collection
- Dealing with Difficult Debtors
- Financial Difficulties and the Role of Third Parties
- Effective Supervision in Debt Collection
- An Introduction to the Welfare Benefits System
- Telephone Debt Collection Tactics for Councils
our track record
CFT prides itself on attracting a large variety of companies to its interactive training days from both the public and the private sector, including delegates from:
Abbey National PLC, Arc (Europe) Limited, Banque PSA, Bank of America, Banque PSA Finance, Barclaycard, BCW Group PLC, Bluestone Capital Management, Bolsover District Council, British Gas, Cabot Financial (Europe) Limited, Capital One Bank, CapQuest Debt Recovery Limited, Capstone Mortgage Services Limited, Cash Transfer Centers, Caterpillar Financial Services UK Limited, CCI Legal Services Limited, Clarity Credit Management Solutions Limited, Commercial Credit Management, Consumer Credit Association, Corporate Financial Services Limited, Craven District Council, Credit Resource Solutions Limited, Credit Solutions Limited, Cumbria County Council, db Mortgages, Direct Legal and Collections, Eccles Finance Limited, Equidebt Limited, First Revenue Assurance UK Limited, GE Money, George Walker and Company, Halifax plc, Hitachi Capital Credit Management Limited, HT Group plc, Hutchinson 3G UK Limited, IDS Collections, Improved Financial Solutions Limited, Incasso LLP, Intrum Justitia Limited, iQor Recovery Services Limited, JB Debt Recovery, Kensington Mortgages, Lancaster City Council, Largo Group (Legal Receivables Limited), Lawcross Finance Company Limited, Legal Recoveries & Collections Limited, Lloyds TSB, Mackenzie Hall Limited, Marlin Financial Services Limited, Marsh Finance Limited, Marston Group plc, MBNA Europe Bank Limited, National Australia Group, NCO Europe Limited, NCO Europe Limited, North Herts Credit Co. Limited, Norwich & Peterborough Building Society, Nottingham Building Society, Red2Black Collections Limited, Robinson Way & Co. Limited, Rossendales Collect Limited, ScotCall Limited, Shergroup, Student Loans Company Limited, Tameside MBC, Tessera Credit Services Limited, The Cooperative Bank, The Funding Corporation, The Lewis Group Limited, The Largo Group, The Money Shop, UCB Home Loans Limited, Wellingborough Borough Council, Welwyn Hatfield District Council, White Label Loans, Worthing Borough Council.
In-House Tailored Training
CFT offers 3 different levels within its bespoke training service to ensure there is a suitable package for every organisation’s budget and individual training requirements.
Gold  |
Silver  |
Bronze  |
|
|---|---|---|---|
| Comprehensive training needs analysis |  |
|
|
| In depth evaluation of live calls | |
|
|
| Development of a bespoke training workshop | |
|
|
| Delivery in-house at your premises | |
|
|
| Course prizes | |
|
|
| Anonymous delegate feedback | |
|
|
| Copy course material for each delegate | |
|
|
| Full day site visit to observe your team at work and understand your unique culture, policies and procedures | |
|
|
| Fully indexed colour handout with detailed section on how to deal with specific reasons and excuses not to pay | |
||
| Re-recording of 'live' calls by CFT staff for use within the training workshop as a powerful alternative to traditional role play | |
||
| Certificate of course completion for each delegate | |
||
| Write up of all issues which evolve | |
Latest Articles
-
Is Fairness now Niceness?
09 Aug 2010
Is treating customers fairly the same as keeping them happy, or has the pendulum swung too far?
-
Dealing with Difficult Debtors
05 Apr 2009
To collect from consumers successfully you must retain control of the conversation, no matter what the attitude of the debtor or how they behave in return.
-
How Financial Difficulty Has Changed Over Time
23 Jul 2008
What is the definition of financial hardship in the UK today, and how can creditors decide if it is genuine, or merely a lifestyle choice?
-
How Reliable Is Debt Advice?
08 May 2008
With the market for debt advice booming, should debtors turn to debt management companies, and how can creditors be sure consumers are receiving the best advice?
-
How To Find The Best Training
09 Jan 2008
Once you have decided to invest in training your collections team, what should you look for in a potential provider, and how can you ensure the lessons carry over to your day-to-day work?
