Telephone Debt Collection Tactics For Councils

What our clients say…

"As you will be aware I was one of the delegates on your Telephone Debt Collection Course at Long Stratton in June 2008…Just a short note to say thank you for the training you gave, which has certainly helped in dealing with customers who have an outstanding Council Tax balance. This was evident when we issued our first set of Summons and I was able to use a number of techniques in trying to recover the balances due. Indeed, one person said i'd done the impossible and got blood out of a stone! Once again, thank you very much for all the help you gave."

Richard Pearce, Ipswich Borough Council, Local Tax Office - June 2008

"Following the training at the end of Quarter 1, debit card transactions taken by Revenues staff alone increased by 27.8% for Quarter 2, compared to the same time in the previous year. Direct Debit take up also increased by approximately 4% during this same period."

Jane Lapins, Billing and Recovery Manager - Bolsover District Council

Core course elements:

Negotiation skills training for the local council collector. Avoid costly enforcement action by maximising the chance of payment on every call!