Negotiation skill training
Dealing effectively with the better informed customer
- Voice tone and the importance of image
- Assertive debt collection
Doorstep collection
- Ensuring the successful visit
Assessing and managing financial difficulties
- Dealing effectively with the free and fee charging debt management companies
- Best practice guidelines for dealing with customers in financial difficulties facing mental health problems
Negotiation skill training
- Controlling the conversation
- Call structure
- Setting the hurdle high
- The power of silence
- Remembering to listen
- Understanding intent and ability to pay
- Negotiation
- Sticks and carrots
- Avoiding an argument
- Dealing with objections
- Effective call closure